Last updated: October 2025

Privacy Policy

Magic Spider, Unipessoal Lda. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website magicspider.pt.

1. Data controller

Magic Spider, Unipessoal Lda.
Rua Coronel António Vaz Antunes 41, 2640-449 Mafra, Portugal
Email: hello@magicspider.pt

2. Information we collect

We only collect the personal data needed to provide and improve our services. This may include:

  • Contact details provided through forms (such as name, email address, company or message content).
  • Chat interactions with our AI assistant (processed solely to provide relevant answers and improve the quality of the service).
  • Analytics data (anonymous technical information such as browser type, operating system, pages visited and time spent on the site).

We do not collect sensitive personal data, nor do we use data for advertising or profiling purposes.

3. How we use your data

  • To respond to your messages or contact requests.
  • To improve the website, chatbot performance and user experience.
  • To analyse site traffic and usage trends (through analytics tools such as Google Analytics or similar).

We do not sell, rent or share your data with third parties for marketing purposes.

4. Legal basis for processing

We process your personal data on the basis of:

  • Consent, when you submit a form or interact with our chatbot.
  • Legitimate interest, for analytics and website improvement.

5. Data retention

Personal data is kept only for as long as necessary to fulfil the purposes described above or to comply with legal obligations.

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

7. Third-party services

We may use trusted service providers for:

  • Traffic analytics (e.g. Google Analytics)
  • AI processing (chatbot functionality)

These services process data in accordance with the General Data Protection Regulation (GDPR) and applicable European Union law.

8. Your rights

Under the GDPR, you have the right to:

  • Access, rectify or erase your personal data.
  • Withdraw your consent at any time.
  • Request the portability of your data.
  • Lodge a complaint with the Portuguese Data Protection Authority (CNPD).

To exercise your rights, please contact us by email at hello@magicspider.pt.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the corresponding “Last updated” date.

10. Contact

If you have any questions about this Privacy Policy or how we process your data, please contact us:

Magic Spider, Unipessoal Lda.
Email: hello@magicspider.pt
Website: https://magicspider.pt